Users in New Zealand unable to access Microsoft services

Resolved | Aug 27, 2021 | 11:30 GMT+12:00

Final status: We’ve determined that our service was operating as expected; however, we’ve confirmed that a third-party ISP introduced a change that caused access to our Microsoft 365 services to be impacted. The third-party ISP corrected the issue and we’ve confirmed that impact has been resolved.

Internet Outage - UFB, HSNS, DSL

Closed | Mar 11, 2021 | 15:06 GMT+13:00

Incident is closed and a outage report will be available shortly.

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• Monitoring | Mar 11, 2021 | 13:04 GMT+13:00

  Services are starting to restore.
  
  We are monitoring and investigating what caused the issue. No cause of outage at this stage.
  
  If you do not have internet, please restart your router, and if continued internet/voice issues please submit a support ticket via helpdesk@rvn.co.nz
  

• Resolution in progress | Mar 11, 2021 | 12:57 GMT+13:00

  Connectivity looks to be coming back now. We are still investigating with supplier and will provide futher updates shortly.

• Open | Mar 11, 2021 | 12:44 GMT+13:00

  Internet supplier is currently investigating issues. We are waiting for an update on this.

VoIP Service Outage

Closed | Sep 09, 2020 | 21:17 GMT+12:00

No further issues reported.

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• Closed | Sep 09, 2020 | 21:12 GMT+12:00

  All voice services are back up and engineers are monitoring this situation closely.

VoIP Service - Outbound Calling Issues

Closed | Sep 08, 2020 | 14:05 GMT+12:00

We've had reports from a number of customers stating there have been outbound calling issues today around 12:50pm. We are monitoring and following up with service provider. When we know more, we will keep you informed.

No more issues have been reported.